Terms and Conditions and Returns

General Information about Our Online Shop

Valoarte.fi is an online shop for lights, maintained by Valoarte Oy. We deliver products in Finland and to Europe. In case your order is to be delivered outside the European Union, please contact our customer service in order to calculate the exact freight cost.

For additional information about our company, please go to Company page.
When placing an order in our online shop, you will receive the order confirmation by email.

If you have any questions about the ordering process or our products, please contact us by using the Contact Form, by email valoarte@valoarte.fi or by phone +358 207 549 400 (Monday−Friday from 8.00 am to 4.00 pm).
Welcome to shop online!

Payment Methods

You can pay for the items which you have ordered in our online shop as follows:
- Proforma invoice
- Payment with Visa, MasterCard upon the order.

Payment service provider

Paytrail Oyj (2122839-7) acts as an implementer of the payment handling service and as a Payment Service Provider. Paytrail Oyj will be shown as the recipient in the invoice and Paytrail Oyj will forward the payment to the merchant.
Paytrail Oyj is an authorized Payment Institution.

Paytrail Oyj, business ID 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
Phone: +358 207 181830

Netbanks

Paytrail Oyj (FI2122839) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumer the service works exactly the same way as traditional web payments.

Means of Delivery and Freight Costs

The means of delivery in our online shop are as follows:

  • GLS delivery within 3−8 days in the territory of the European Union, depending on the country of destination.
  • Freight cost: to the Nordic Countries 35 € per light, to other countries in Europe 50 € per light. For bigger orders, please contact our customer service.
  • If your order is to be delivered outside the European Union, please contact our customer service in order to calculate the exact freight cost.
  • Duty & Customs: If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes which customers will need to pay on receipt of the shipment. These rules vary by country and your local government determines duty and customs charges.

Delivery Times

We normally deliver your order within 1−3 weeks from the date of receiving your order. In case the delivery is delayed, we will inform you separately.

We reserve the right to back orders in case the item is out of stock.

Terms and Conditions and Returns

The customer has the right to return the product within 14 days from the date of reception. Only unused products can be returned.

Returns
Valoarte Oy
Vieterikatu 11
15700 Lahti Finland

Don`t forget to attach the following information to the returned goods:
1) Customer`s name and address 2) bank account number for the reimbursement.
The customer is responsible for the delivery costs of a product that has no defects.

If you have received a defective product, please contact us by using the Contact Form or by email valoarte@valoarte.fi or by phone +358 207 549 400 (Monday−Friday from 8.00 am to 4.00 pm).

The tone of the light creates the atmosphere – also true in Korona